Returns & Exchange Policy

We hope you love our products always, and never need to come to this page. But in an extremely rare case that you do, here is our refund / exchange policy:

Domestic orders

1. All products (unless mentioned on the product page) can be returned / exchanged within 7 days of product delivery. Please ensure that the product is unused and with all tags intact.

2. Returns / exchanges can be requested by visiting our Returns Centre here.

3. Exchange of items can only be done for sizes. In case you want a different product under exchange, kindly use the return & refund option, and use the Store Credits to place a fresh order.

4. We have free reverse pick up option available at most pincodes, except for jewellery items where a return logistics charge of Rs. 150 is deducted.

5. In case the pincode is not serviceable by our logistics partners due to any reason, we may ask you to courier us back the product and share the tracking slip with us. The charges for return in this case would not be reimbursed.

6. You could choose to seek a full refund in the form of redeemable store credits (which you can use later to shop at Rustorange) or refund on your original credit / debit card or bank account.

7. Refund via your original credit / debit card or bank account shall be initiated after receiving back the product. And the credit shall be done within 7 days of the same. In case you choose store credits as a mode of refund, the same shall be issued within 48 hours of the logistics partner confirming us about a successful pick up. Store Credits have a validity period of 6 months.

8. In case of discounts applied during ordering, the discount value shall also be adjusted in the refund, as applicable.

9. COD collection / shipping charges, if any applied on your order, are non-refundable.

10. In case you are facing any issue, please write to us at support@rustorange.com

Typical timeline for refunds:

 Activity Timeline
Raising of return request Within 7 days of delivery
Confirmation of acceptance of return request Within 24-48 hours of the above
Pickup of return package Within 3-5 business days of acceptance
Receiving back of return package Within 5-7 business days of pickup
Initiation of refund Within 2 business days after quality check
Completion of refund Within 3-5 business days after refund initiation

 

International orders

  1. For international orders, returns and exchanges are not possible. We request you to go through our size chart while ordering. Please also note, we provide 0.5-0.75 inch seam margins for any minor alterations you would want to get done post delivery.
  2. In case you have received a damaged / wrong product, we request you to raise a concern via email at support@rustorange.com within 48 hours of order delivery along with the photograph of the damaged / wrong product. Our team shall assist you with a replacement on priority basis.
  3. In case a replacement of the product is not possible, a full refund via Rustorange Store Credits shall be provided which you can use to shop on Rustorange.